1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding legal agreement between you ("you," "your," or "Patient") and SkinnyVIP ("SkinnyVIP," "the Practice," "we," "us," or "our") governing your access to and use of the website located at skinnyvip.com, our patient portal, and the medical services provided by the Practice (collectively, the "Services"). By accessing our website, submitting an intake form, or receiving Services from us, you accept and agree to these Terms. If you do not agree, do not use the Services.

2. Description of Services

SkinnyVIP is a physician-led telemedicine practice offering evaluation and, when clinically appropriate, prescription of compounded medications for adults. Services are delivered primarily asynchronously: you complete a detailed medical intake through our HIPAA-compliant patient portal (PracticeBetter), a U.S.-licensed physician reviews your submission, and a prescription is issued if the physician determines it to be clinically appropriate.

SkinnyVIP is not a pharmacy. Prescriptions are transmitted to third-party licensed compounding pharmacies that fill and ship medication. SkinnyVIP is not responsible for pharmacy operations, compounding practices, shipping delays, packaging, or pharmacy billing.

3. Eligibility

To use the Services, you represent and warrant that you:

• Are at least eighteen (18) years of age;
• Are a resident of the United States and are physically located in the United States when receiving telemedicine consultations;
• Have the legal capacity to enter into a binding contract;
• Will provide accurate, complete, and current information in your intake and communications with us;
• Are not accessing the Services on behalf of any other person without proper authorization.

If you do not meet these requirements, you are not authorized to use the Services.

4. Not for Emergencies

SkinnyVIP is not an emergency care service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Do not use our website, patient portal, or messaging channels to communicate about emergent or urgent medical needs.

5. Physician Discretion

All prescribing decisions are made by U.S.-licensed physicians affiliated with the Practice, in the exercise of their independent clinical judgment. Physicians reserve the right to decline to prescribe if, based on your medical history and the information you provide, they determine that treatment is not clinically appropriate. Payment of a consultation fee or program fee does not guarantee prescription of any medication. If a prescription is declined, you may be entitled to a refund as described in Section 7.

6. Compounded Medications

Any compounded medication prescribed through SkinnyVIP is prepared by a licensed compounding pharmacy operating under Section 503A or Section 503B of the federal Food, Drug, and Cosmetic Act, under physician supervision.

Compounded medications are not FDA-approved. The U.S. Food and Drug Administration does not review compounded drugs for safety, effectiveness, or quality prior to marketing. Compounded formulations are separate products from branded FDA-approved medications, including without limitation Ozempic®, Wegovy®, Mounjaro®, and Zepbound®. Compounded formulations may differ from FDA-approved products in potency, inactive ingredients (excipients), labeling, appearance, storage requirements, and other characteristics.

Individual results vary. You acknowledge that you have been informed of FDA-approved alternatives during intake and that a compounded formulation is being provided based on the prescribing physician’s individualized determination of clinical appropriateness.

7. Payment, Refunds, and Cancellation

7.1 Payment

The following plans are currently offered:

• 3-Month Plan: $695 for a three-month supply of compounded tirzepatide at any dose from 2.5 mg to 15 mg per week, charged in full at checkout.
• 1-Month Plan: $350 for a one-month supply at any dose from 2.5 mg to 15 mg per week, charged in full at checkout.

Prices are stated in U.S. Dollars. We reserve the right to modify pricing prospectively; changes will not affect a plan you have already paid for.

7.2 Refund policy

• Prescription declined by physician: if the reviewing physician declines to prescribe based on your medical history, you will receive a full refund of the medication cost, less any non-refundable consultation fee disclosed at checkout. Refunds are processed within ten (10) business days of the decline decision.
• Cancellation before dispensing: you may cancel your plan any time before the pharmacy dispenses your medication for a full refund of the undispensed cycle.
• After dispensing or shipping: once medication has been dispensed or shipped by the compounding pharmacy, that cycle is non-refundable. This is standard practice for compounded prescription medications, which cannot lawfully be resold or reused once dispensed to a specific patient.
• Future cycles: under any multi-month plan, you may cancel future cycles at any time by notifying us before that cycle is dispensed.

To request a refund, email hello@skinnyVIP.com with the subject line "Refund Request" and include your name, date of purchase, and reason for the request.

7.3 No auto-renewal

Neither the 3-Month Plan nor the 1-Month Plan auto-renews. You will not be charged for a subsequent cycle unless you affirmatively purchase one.

7.4 Payment authorization

By providing payment information, you authorize us and our payment processor to charge the amount due at checkout. You represent that you are authorized to use the payment method provided.

8. Your Responsibilities

• Provide accurate, current, and complete medical information at intake and throughout treatment;
• Disclose all current medications, supplements, vitamins, allergies, and pre-existing conditions to the prescribing physician;
• Update your medical information promptly if it changes, including pregnancy or lactation status;
• Follow the prescribing physician’s dosing, monitoring, and safety instructions;
• Report side effects, adverse events, or unexpected changes in health to your physician through the patient portal without delay;
• Store your medication as directed by the pharmacy label;
• Not share your medication with any other person, including family members with similar symptoms;
• Inform your primary care provider and any other treating clinicians of your treatment through the Practice so they can coordinate your overall care;
• Comply with all applicable federal, state, and local laws in your use of the Services.

9. No Guarantee of Outcome

SkinnyVIP makes no guarantee or warranty, express or implied, of any specific clinical outcome, weight-loss result, metabolic improvement, or symptom relief. Individual results vary depending on physiology, adherence to treatment, and lifestyle factors including nutrition and physical activity. The practice of medicine is not an exact science; fees are paid for the professional services provided, not a guaranteed result.

10. Accounts and Portal Access

You may need to create an account in our patient portal (PracticeBetter) to receive Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at hello@skinnyVIP.com of any unauthorized access. We reserve the right to suspend or terminate accounts for suspected fraud, non-payment, or violation of these Terms.

11. Prohibited Conduct

You agree not to:

• Submit false, misleading, or fraudulent information in your intake or communications;
• Impersonate any other person or misrepresent your affiliation with any person;
• Obtain or attempt to obtain a prescription for anyone other than yourself;
• Resell, redistribute, or transfer medication prescribed to you;
• Use the Services to violate any law or regulation, including federal or state controlled substance laws;
• Attempt to interfere with, disrupt, or gain unauthorized access to our systems, networks, or accounts of other users;
• Use automated means (bots, scrapers, crawlers) to access the Services except for public search-engine indexing;
• Reverse engineer, decompile, or otherwise attempt to derive the source code of our systems.

12. Intellectual Property

All content on skinnyvip.com — including text, images, graphics, logos, page layouts, and code — is owned by SkinnyVIP or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access the website for personal, non-commercial use. You may not reproduce, redistribute, sell, publicly display, or create derivative works from any content on the site without our prior written permission.

The names "SkinnyVIP" and the SkinnyVIP logo are trademarks of the Practice. Third-party trademarks referenced on the site (including Ozempic®, Wegovy®, Mounjaro®, and Zepbound®) are the property of their respective owners. Their use on our site is for identification and comparative purposes only and does not imply affiliation, sponsorship, or endorsement.

13. Third-Party Services and Links

The Services rely on third-party providers, including the patient portal (PracticeBetter), payment processors, licensed compounding pharmacies, and shipping carriers. Your use of any third-party service is subject to that service’s own terms and privacy policy. Our website may link to third-party websites for informational purposes; we are not responsible for the content or practices of any third-party website.

14. Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Information on our website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a licensed clinician regarding your medical situation. Nothing on our website should be interpreted as a substitute for professional medical care.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKINNYVIP AND ITS PHYSICIANS, STAFF, OWNERS, OFFICERS, DIRECTORS, AGENTS, AND AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COVERED PARTIES FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO SKINNYVIP IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in this Section 15 limits liability that cannot be limited under applicable law, including liability for professional negligence in the provision of medical services, gross negligence, willful misconduct, or fraud.

16. Indemnification

You agree to defend, indemnify, and hold harmless the Covered Parties from and against any claim, demand, damage, loss, cost, or expense (including reasonable attorneys’ fees) arising out of or related to (i) your breach of these Terms, (ii) your misuse of the Services, (iii) your violation of any law, regulation, or third-party right, or (iv) any content or information you submit through the Services.

17. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason including violation of these Terms, non-payment, physician determination that continued treatment is not clinically appropriate, or discontinuation of the Services. You may terminate your use at any time by contacting us at hello@skinnyVIP.com. Termination does not entitle you to a refund of amounts paid for medication already dispensed. Provisions that by their nature should survive termination (including Sections 6, 12, 14, 15, 16, and 19) will survive.

18. Modifications to Services or Terms

We may modify these Terms at any time by posting an updated version at skinnyvip.com/terms/ with a new "Effective date" at the top. Material changes will be communicated to active patients through the patient portal or email. Your continued use of the Services after the effective date of an updated version constitutes acceptance of the modified Terms. If you do not agree to a modification, discontinue use of the Services.

19. Governing Law, Arbitration, and Class Waiver

19.1 Governing law

These Terms and any dispute arising out of or related to the Services are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any consumer protection provisions of the state in which you reside that cannot be waived by contract shall continue to apply.

19.2 Binding individual arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including their formation, interpretation, breach, or termination) that cannot be resolved through informal discussion shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, before a single arbitrator, in Miami-Dade County, Florida, or by remote video conference at the claimant’s election. Judgment on the award may be entered in any court of competent jurisdiction.

19.3 Class-action waiver

You and SkinnyVIP each waive the right to participate in a class action, class arbitration, or representative action. Disputes must be brought only in your individual capacity. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

19.4 Exceptions

Either party may bring an individual claim in small-claims court if within the jurisdictional limit of that court. Either party may seek injunctive or other equitable relief in court to protect intellectual property or confidential information. Nothing in this Section limits your right to file a complaint with a government agency (including HHS OCR or a state medical board) or a court of law where such right cannot be waived under law.

19.5 Opt-out

You may opt out of Section 19’s arbitration and class-waiver provisions by sending written notice to hello@skinnyVIP.com within thirty (30) days of first accepting these Terms. Include your name and a statement that you decline arbitration. Opting out will not affect any other provision of these Terms.

20. Severability, Waiver, and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remainder of the Terms will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. These Terms, together with our Privacy Policy & HIPAA Notice and the informed consent you sign at intake, constitute the entire agreement between you and SkinnyVIP with respect to the Services and supersede any prior agreements or understandings.

21. Force Majeure

Neither party is liable for any delay or failure to perform arising from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, civil unrest, government action, labor disputes, power outages, telecommunications failures, pharmacy supply disruptions, or actions or omissions of third-party service providers (including the patient portal, payment processors, and compounding pharmacies).

22. Notices

Notices to SkinnyVIP under these Terms must be sent by email to hello@skinnyVIP.com. Notices to you will be sent to the email address on file for your account. Notice is effective on the day sent (if a business day) or on the next business day.

23. Contact